Frequently Asked Questions
Everything you need to know about our specialty coffee and delivery services.
How fresh is the coffee when it is shipped?
We roast our beans in small batches at our Berlin roastery from Monday to Friday. Your coffee is typically shipped within 24-48 hours of roasting to ensure you receive it at its peak flavor profile.
Do you offer international shipping?
Yes, we ship our specialty beans worldwide. Shipping costs and delivery times vary depending on the destination country, and tracking information is provided for all international orders.
Can I get my coffee beans ground?
To preserve the delicate aromas and quality of our specialty coffee, we recommend purchasing whole beans. However, we can grind them for specific brewing methods upon request during the checkout process.
How should I store my coffee beans?
We recommend storing your coffee in its original packaging with the valve closed, in a cool, dark, and dry place. Avoid the refrigerator or freezer, as moisture can compromise the bean quality.
What is your return policy for food products?
Due to the perishable nature of roasted coffee, we cannot accept returns on coffee beans. If there is an issue with your order or if the packaging is damaged, please contact our support team immediately.
Do you offer a coffee subscription service?
Yes, we offer flexible subscriptions that allow you to receive our seasonal roasts regularly. You can choose your preferred frequency and cancel or pause your subscription at any time through your account.