Returns & Exchanges
At THE BARN, we take great pride in the quality of our fresh-roasted beans and specialty products; if you are not entirely satisfied with your purchase, we are here to help you resolve the issue. Please note that due to their perishable nature, roasted coffee beans are generally exempt from returns unless there is a quality defect or shipping error.
Contact Support
Email our customer service team within 14 days of receiving your order, including your order number and a brief explanation of the issue.
Verification and Approval
Our quality control team will review your request and, if applicable, provide you with a return authorization and instructions for non-perishable items.
Secure Packaging
Pack the items securely in their original packaging to ensure they are not damaged during transit back to our Berlin roastery.
Refund Processing
Once your return is received and inspected, we will process your refund or send a replacement shipment within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing